Sanfrancisco Tours Glossary

Wheel Chair:

A chair mounted on big wheels for the use of a sick or disabled person.

Waiting Time:

The amount of time customers stay before their call reaches an agent, an Interactive Voice Processor (IVP), or an Voice Response Unit (VRU).

World Travel Guide:

It is a yearly publication that provides detailed information on the majority every country in the world, with entries on currency, transportation, climate, visa and passport requirements, sightseeing opportunities, etc.