Booking Terms and Conditions & Refund Policy
Customer Cancellations / Missed Tours
Our policy is to offer you a 70% refund on most of our tour types if you give us 72 hours notice prior to your tour departure time. We have a self-automated system that *must* be used to process your own refund. (This self-automated refund system is the only way a refund can be accomplished). The system link can be found at the top of your email confirmation. If attempt to process the refund with less than 72 hours prior to your tour date (including just missing the tour) then no refund will be offered by our policy, our automated system or any staff member. This section does not apply to Alcatraz combo tours OR Yosemite Hotel Tour Combos as those tours are sold as Final. If you have any questions about our self-automated refund system, please call us at 1-866-991-8687. We cannot be held responsible for delays or cancelations of customer trips that result from weather, mechanical difficulties, sickness, family emergencies that may occur during or prior to your trip. Sending emails or calling our customer service department for special exceptions will not be considered.
Change Tour Date/Time via Self-Automated System (More than 72 Hours Notice Required)
If you wish to change the date or time of your tour (with at least 72 hours notice prior to your tour date) you can also do so via our automated Change Date/Time system. The system link to start the process can be found at the top of your email confirmation. The system will charge $15 per person change order fee. This section does not apply to Alcatraz combo tours OR Yosemite Hotel Tour Combos (see next section) because those tours are sold as Final. If you have already checked in for the tour with one of our staff members and you decide you need to separate from us for bathroom, coffee or whatever - - the tour is still going to depart on-time without you. Sorry, no refunds for those that separate themselves from the tour group or fail to comply with our tour departure times.
No Refunds or date/time changes to Alcatraz Combo Tours or Yosemite Hotel Tour Combos. All Alcatraz Combo Tours and Yosemite Tours with hotel stay are sold as final.
All sales are final with regards to Alcatraz combo tours and Yosemite tours with an overnight hotel stay. We are unable to change the date and time of those tours as well. Please note that we have no ticket or inventory control on Alcatraz ferry tours, thus there can be no refunds on these combos. Further, we have no control over the hotel booking policies for the Yosemite hotels.
Itinerary subject to change without notice
Given the nature of the transportation business where we rely on traffic condition, road closures, city marathons and weather, our tour itinerary is subject to change without notice and such changes can be made the morning of your tour. While these are rare instances, we will do our best to amend the itinerary so it makes for an enjoyable day. No refunds or partial refunds will be applied. Yosemite customers should know that Yosemite is popular and there are only 2 roads in and out of the park from San Francisco, thus things happen. In the Winter-time, these roads will even have substantial snow on them so we will do our best to get you there on-time, but if we are unable to (for any reason) we provide no refunds. For tours that take Amtrak Train, we are not responsible for rare train delays and therefore no refunds will be accepted. Also see Tour Interruption Section below.
Cancellations by Us
On rare occasions, San Francisco Shuttle Tours / Wine Country Tour Shuttle must cancel all or part of a tour, including in response to insufficient sales. If we cancel the entire tour, you will receive a full refund. If we cancel a portion of the tour due to weather or other reasons beyond our control, or if you, for any reason whatsoever (including getting lost from the group), do not participate in all or part of the tour, we will not be required to make any refunds. For other partial cancellations, you will receive a refund for the value of the canceled portion, with value to be determined by us in a fair and equitable manner.
All of our tours make lots of tour stops and thus our tour guides will be giving instructions throughout the tour. Customers are not eligible for any kind of refund for missing the bus or separating from the group for any reason. City/Muir Woods Timesaver Tour customers are also not eligible for a refund for missing the 2nd half of the tour "The Muir Woods Portion". Customers who miss the shuttle in Sausalito or anywhere else for any reason must take a taxi to the next stop at their own expense or forfeit their right to complete the tour (with no refunds). Please help us out and listen to all of the instructions presented by your tour guide.
Wine Country Tour Shuttle Friendly Reminders!
Please consider buying Travel Insurance!
Personal Items left on the shuttle
Sales Pricing Policy
Although on rare occasions, San Francisco Shuttle Tours reserves the right to offer sales and pricing discounts on an as needed basis. No price difference refunds will be granted to any prior reservations.
Although on rare occasions, San Francisco Shuttle Tours/Wine Country Tour Shuttle assumes no responsibility for delays caused by weather, shuttle bus breakdowns, traffic conditions, accidents and/or other conditions beyond our control.
Shuttle Cleanliness / Damage
Unlike a maybe a movie theatre or a ballpark, we do expect our customers to clean up after themselves and dispose of any trash generated during the trip (private or daily public tour). We reserve the right to impose a fee for any damage done to the shuttle or any out of the ordinary cleaning made necessary by our passengers.
Changes to This Policy
No employee or representative of San Francisco Shuttle Tours/Wine Country Tour Shuttle shall change our booking terms and conditions policy verbally. Any verbal changes that are not in writing will simply not be honored. If you believe you were able to change this policy by our company, be sure to get it in writing for it to be honored. To this end, we request that you do not call our offices in hopes to change the aforementioned policy. If you have a question or concern about the policy, please send us an email to refunds @ sfshuttletours.com.
|San Francisco Tours Home ▪ San Francisco Tours ▪ San Francisco Bus Private Tours ▪ Sightseeing Itinerary ▪ San Francisco Tours FAQ ▪ Tour Customer Comments ▪ San Francisco Tour Travel Links
Customer Comments ▪ Our Competition In San Francisco ▪ Book Now For San Francisco Tour ▪ Contact Us ▪ San Francisco Tours Site Map
San Francisco Tour Glossary ▪ San Francisco News Online ▪ San Francisco Articles ▪ San Francisco Links
Sightseeing Itinerary Items
Itinerary (San Francisco Tours Main Menu) ▪ Ferry Building In SF ▪ North Beach Chinatown Travel ▪ The Presidio In SF ▪ Alamo Square Attraction In SF ▪ Alcatraz SF Tour ▪ Market Street Sighseeng Tour ▪ Japanese Tea Garden SF ▪ San Francisco Lombard Street ▪ Angel Island Sightseeing Tour ▪ Palace Of Fine Arts SF ▪ Bay Bridge Attraction In SF ▪ Conservatory Of SF Flowers ▪ City Hall Sightseeing SF Tour ▪ Sausalito San Francisco Bus Tour ▪ Cable Car Barn Museum SF ▪ Haight Ashbury In SF ▪ Grace Cathedral San Francisco ▪ SF Golden Gate Bridge ▪ Golden Gate Park Sightseeing ▪ Crissy Field SF Bus Tour ▪ Exploratorium In SF ▪ Sutro Tower SF Bus Tour Private Tours Charters In SF
San Francisco Neighborhoods
San Francisco Neighborhoods (Main Menu) ▪ Chinatown In SF ▪ Sausalito Sightseeing Tour ▪ Castro Attraction Tour ▪ North Beach Sightseeing In SF ▪ Nob Hill Sightseeing In SF ▪ Financial District San Francisco ▪ Pacific Heights Sightseeing ▪ Russian Hill San Francisco ▪ The Presidio Sightseeing Tour ▪ Soma Attraction Tour In SF ▪ The Marina SF Tour ▪ The Mission Bus Tour In SF ▪ Tenderloin Sightseeing Tour ▪ Union Square SF Tour ▪ Sightseeing Tour In SF Cow Hollow ▪ SF Bus Tour Japantown
Other Things To Do in San Francisco
What To Do in San Francisco (Main Page) ▪ Twin Peaks In SF ▪ San Francisco Baker Beach ▪ Center For The Book SF ▪ SF Cable Car Barn Museum ▪ SBC Park In San Francisco ▪ San Francisco Zoo ▪ San Francisco Cliff House ▪ SF Chinese Historical Museum ▪ Ferry Building In SF ▪ Touring SF De Young Museum ▪ Top Of The Mark In SF
San Francisco Web Related & Miscellaneous
SF Tour Information
San Francisco Tours (Main Menu) ▪ Book Now SF City Tour ▪ FAQ SF Sightseeing Tour ▪ Contact Us ▪ Customer Comments Of SF Daily Tour ▪ San Francisco Shuttles ▪ Parking In Sightseeing Bus Tour ▪ Our Competition In San Francisco ▪ Pickup Location San Francisco Tours ▪ Weather In San Francisco ▪ Sightseeing Tour Times
San Francisco Restaurants & Lounges
San Francisco Restaurants (Main Page) ▪ Visit Acquerello In SF ▪ SF London Wine Bar ▪ Luna Park In San Francisco ▪ Fog City Diner SF ▪ SF Foreign Cinema ▪ Visit SF Tour Gary Danko ▪ Sightseeing Bus Tour Fifth Floor ▪ SF restaurant Boulevard ▪ Cafe Marimba In SF ▪ San Francisco Carnelian Room ▪ Chez Nous In San Francisco ▪ SF Restauant Casanova ▪ San Francisco Tour Bacar ▪ Sightseeing Tour Aqua ▪ Tadich Grill San Francisco Bus Tour ▪ SF Swan Oyster Depot ▪ San Francisco The Red Room ▪ The Waterfront In San Francisco ▪ SF Tosca Cafe ▪ Starlight Room In SF ▪ San Francisco Sunset ▪ Sushi Groove Sightseeing SF Tour ▪ San Francisco Tour Elisabeth Daniel ▪ SF Enricos Tours ▪ Farallon Sightseeing Bus tour ▪ Julius Castle In San Francisco ▪ Farallon
San Francisco Hotels
San Francisco Hotels (Main Page) ▪ SF Argent Hotel ▪ Palomar Hotel In SF Tour ▪ San Francisco Pan Pacific ▪ Hotel Bijou SF Daily Tour ▪ Hotel Boheme San Francisco ▪ SF Hotel Diva ▪ Hotel Majestic San Francisco ▪ San Francisco Tour Hotel Nikko ▪ Cartwright Hotel In SF ▪ San Francisco Orchard Hotel ▪ SF Huntington Hotel ▪ Hyatt Hotel San Francisco ▪ Marriott Wharf Hotel In SF ▪ San Francisco Amsterdam Hotel ▪ SF Radisson Wharf Hotel ▪ Clift Hotel In SF ▪ Sightseeing Tour W Hotel ▪ XYZ San Francisco
What Not To Do In San Francisco
What Not To Do n San Francisco (Main Menu)
Sanfranshuttletours.com is an exclusive site, which offers comprehensive shuttle tours in and around San Francisco in just 5 hours. They provide private and daily tours based on the requirement of the clients. The tour includes all the major landmarks of San Francisco.