Terms and Conditions & Refund Policy

Customer Cancellations / Missed Tours

If you contact us to cancel your tour or you miss the tour because you are late, or you simply don’t show up, you can receive a 70% refund. If you wish to change the date or time of your tour, we will do so for $15 per person change order fee. This section does not apply to Alcatraz combo tours (see next section).

No Refunds or date/time changes to Alcatraz Combo Tours

All sales are final with regards to Alcatraz combo tours. We are unable to change the date and time of those tours as well.

Cancellations by Us

On rare occasions, San Francisco Shuttle Tours / Wine Country Tour Shuttle must cancel all or part of a tour, including in response to insufficient sales. If we cancel the entire tour, you will receive a full refund. If we cancel a portion of the tour due to weather or other reasons beyond our control, or if you, for any reason whatsoever (including getting lost from the group), do not participate in all or part of the tour, we will not be required to make any refunds. For other partial cancellations, you will receive a refund for the value of the canceled portion, with value to be determined by us in a fair and equitable manner.

No Refunds for Customers lost or displaced from group during tours:

All of our tours make lots of tour stops and thus our tour guides will be giving instructions throughout the tour. Customers are not eligible for any kind of refund for missing the bus or separating from the group for any reason. City/Muir Woods Timesaver Tour customers are also not eligible for a refund for missing the 2nd half of the tour "The Muir Woods Portion". Customers who miss the shuttle in Sausalito or anywhere else for any reason must take a taxi to the next stop at their own expense or forfeit their right to complete the tour (with no refunds). Please help us out and listen to all of the instructions presented by your tour guide.

Wine Country Tour Shuttle Friendly Reminder!

Please accept this friendly reminder that the Wine Country Tour Shuttle needs to depart no later than 8:31am (8:16am on weekends) from the front entrance of the Ferry Building. Please time your parking and travel time accordingly. Should you be late, please see the refund policy above. If you need help finding us, please call 415-722-8677 and then 415-513-5400.

Privacy Policy

San Francisco Comprehensive Tours, LLC respects your privacy and will keep your personal information private. We never give out information to third-parties. Personal information is defined as information about you that is personally identifiable like your name, address, email address or phone number. We never keep credit card information on file for any reason.