Terms and Conditions & Refund Policy

Customer Cancellations / Missed Tours

If you contact us (via email) to cancel your tour with at least 72 hours notice then you will receive a 70% refund on most of our tour types. If you give less than 72 hours notice (including just missing the tour) then no refund will be offered. If you wish to change the date or time of your tour (with at least 72 hours written notice), we will do so for $15 per person change order fee. This section does not apply to Alcatraz combo tours OR Yosemite Hotel Tour Combos (see next section). Further, even if you have already checked in for the tour with one of our staff members and you decide you need to separate from us for bathroom, coffee or whatever - - the tour is still going to depart on-time without you. Sorry, no refunds for those that separate from the tour or fail to comply with our tour departure times.

No Refunds or date/time changes to Alcatraz Combo Tours or Yosemite Hotel Tour Combos. All Alcatraz Combo Tours and Yosemite Tours with hotel stay are sold as final.

All sales are final with regards to Alcatraz combo tours and Yosemite tours with an overnight hotel stay. We are unable to change the date and time of those tours as well. Please note that we have no ticket or inventory control on Alcatraz ferry tours, thus there can be no refunds on these combos. Further, we have no control over the hotel booking policies for the Yosemite hotels.

Cancellations by Us

On rare occasions, San Francisco Shuttle Tours / Wine Country Tour Shuttle must cancel all or part of a tour, including in response to insufficient sales. If we cancel the entire tour, you will receive a full refund. If we cancel a portion of the tour due to weather or other reasons beyond our control, or if you, for any reason whatsoever (including getting lost from the group), do not participate in all or part of the tour, we will not be required to make any refunds. For other partial cancellations, you will receive a refund for the value of the canceled portion, with value to be determined by us in a fair and equitable manner.

No Refunds for Customers lost or displaced from group during tours:

All of our tours make lots of tour stops and thus our tour guides will be giving instructions throughout the tour. Customers are not eligible for any kind of refund for missing the bus or separating from the group for any reason. City/Muir Woods Timesaver Tour customers are also not eligible for a refund for missing the 2nd half of the tour "The Muir Woods Portion". Customers who miss the shuttle in Sausalito or anywhere else for any reason must take a taxi to the next stop at their own expense or forfeit their right to complete the tour (with no refunds). Please help us out and listen to all of the instructions presented by your tour guide.

Wine Country Tour Shuttle Friendly Reminders!

Please accept this friendly reminder that the Napa Experience Tour needs to depart no later than 8:16am. The Sonoma Experience Tour needs to depart no later than 10:01am. Please time your parking and travel time accordingly. Should you be late and miss the tour, please see the Missed Tours section above. If you need help finding us, please call 415-722-8677 and then try 415-513-5400.

Missing the 8:15am Napa Experience Tour and Going on the later Sonoma Experience Tour:

If you miss the Napa Experience Tour then you can go on stand-by for the later Sonoma Expereience Tour for $15 per person change fee. We cannot reserve you on that tour as we reserve the right to sell other/new customers at the higher regular price. 3 minutes prior to the tour departure time, if seats are available then we can offer you the seat on the Sonoma Tour.

Privacy Policy

San Francisco Comprehensive Tours, LLC respects your privacy and will keep your personal information private. We never give out information to third-parties. Personal information is defined as information about you that is personally identifiable like your name, address, email address or phone number. We never keep credit card information on file for any reason. 

Sales Pricing Policy

Although on rare occassions, San Francisco Shuttle Tours reserves the right to offer sales and pricing discounts on an as needed basis. No price difference refunds will be granted to any prior reservations.

Tour Interruption

Although on rare occassions, San Francisco Shuttle Tours/Wine Country Tour Shuttle assumes no responsibility for delays caused by weather, breakdowns, traffic conditions, accidents and/or other conditions beyond our control.

Copyright January 1, 2012