San Francisco Tours
San Francisco Tours San Francisco Tours
San Francisco Tours San Francisco Tours Book Your Tour Online San Francisco Tours
Book Now San Francisco Tours Muir Woods Tours Wine country Tours Private Tours Itinerary FAQ Customer Comments Shuttles

 

Booking Terms and Conditions & Refund Policy

Customer Cancellations / Missed Tours

Our policy is to offer you a 70% refund on most of our tour types if you give us 72 hours notice prior to your tour departure time. We have a self-automated system that *must* be used to process your own refund. (This self-automated refund system is the only way a refund can be accomplished). The system link can be found at the top of your email confirmation. If attempt to process the refund with less than 72 hours prior to your tour date (including just missing the tour) then no refund will be offered by our policy, our automated system or any staff member. This section does not apply to Alcatraz combo tours OR Yosemite Hotel Tour Combos as those tours are sold as Final. If you have any questions about our self-automated refund system, please call us at 1-866-991-8687. We cannot be held responsible for delays or cancelations of customer trips that result from weather, mechanical difficulties, sickness, family emergencies that may occur during or prior to your trip. Sending emails or calling our customer service department for special exceptions will not be considered.

Change Tour Date/Time via Self-Automated System (More than 72 Hours Notice Required)

If you wish to change the date or time of your tour (with at least 72 hours notice prior to your tour date) you can also do so via our automated Change Date/Time system. The system link to start the process can be found at the top of your email confirmation. The system will charge $15 per person change order fee. This section does not apply to Alcatraz combo tours OR Yosemite Hotel Tour Combos (see next section) because those tours are sold as Final. If you have already checked in for the tour with one of our staff members and you decide you need to separate from us for bathroom, coffee or whatever - - the tour is still going to depart on-time without you. Sorry, no refunds for those that separate themselves from the tour group or fail to comply with our tour departure times.

No Refunds or date/time changes to Alcatraz Combo Tours or Yosemite Hotel Tour Combos. All Alcatraz Combo Tours and Yosemite Tours with hotel stay are sold as final.

All sales are final with regards to Alcatraz combo tours and Yosemite tours with an overnight hotel stay. We are unable to change the date and time of those tours as well. Please note that we have no ticket or inventory control on Alcatraz ferry tours, thus there can be no refunds on these combos. Further, we have no control over the hotel booking policies for the Yosemite hotels.

Itinerary subject to change without notice

Given the nature of the transportation business where we rely on traffic condition, road closures, city marathons and weather, our tour itinerary is subject to change without notice and such changes can be made the morning of your tour. While these are rare instances, we will do our best to amend the itinerary so it makes for an enjoyable day. No refunds or partial refunds will be applied. Yosemite customers should know that Yosemite is popular and there are only 2 roads in and out of the park from San Francisco, thus things happen. In the Winter-time, these roads will even have substantial snow on them so we will do our best to get you there on-time, but if we are unable to (for any reason) we provide no refunds. For tours that take Amtrak Train, we are not responsible for rare train delays and therefore no refunds will be accepted. Also see Tour Interruption Section below.

Cancellations by Us

On rare occasions, San Francisco Shuttle Tours / Wine Country Tour Shuttle must cancel all or part of a tour, including in response to insufficient sales. If we cancel the entire tour, you will receive a full refund. If we cancel a portion of the tour due to weather or other reasons beyond our control, or if you, for any reason whatsoever (including getting lost from the group), do not participate in all or part of the tour, we will not be required to make any refunds. For other partial cancellations, you will receive a refund for the value of the canceled portion, with value to be determined by us in a fair and equitable manner.

No Refunds for Customers lost or displaced from group during tours:

All of our tours make lots of tour stops and thus our tour guides will be giving instructions throughout the tour. Customers are not eligible for any kind of refund for missing the bus or separating from the group for any reason. City/Muir Woods Timesaver Tour customers are also not eligible for a refund for missing the 2nd half of the tour "The Muir Woods Portion". Customers who miss the shuttle in Sausalito or anywhere else for any reason must take a taxi to the next stop at their own expense or forfeit their right to complete the tour (with no refunds). Please help us out and listen to all of the instructions presented by your tour guide.

Wine Country Tour Shuttle Friendly Reminders!

Please accept this friendly reminder that the Napa Experience Tour needs to depart no later than 8:16am. The Sonoma Experience Tour needs to depart no later than 10:01am. Please time your parking and travel time accordingly. Should you be late and miss the tour, please see the Missed Tours section above. If you need help finding us, please call 415-722-8677 and then try 1-415-513-5400.

Please consider buying Travel Insurance!

Given that our terms and conditions do not cover missing our tour experience due to a medical emergency, we highly recommend using Google/Yahoo/Bing to obtain travel insurance if you are concerned about losing funds paid to us. There is no travel insurance offered for those that just decide not to travel or go on our tours, but there are a fair amount of companies that will offer good-value insurance if you or a family member gets sick or injured prior to during the trip. Such travel insurance companies include: "Travel Insured", "Travel Guard by Chartis and, "CSA Travel Protection". There are many more option that can be found online.

Personal Items left on the shuttle

We are not responsible for any personal items brought on the shuttle during your tour. Please make sure you make every attempt to watch over your items during and before your final stop and ferries.

Sales Pricing Policy

Although on rare occasions, San Francisco Shuttle Tours reserves the right to offer sales and pricing discounts on an as needed basis. No price difference refunds will be granted to any prior reservations.

Tour Interruption

Although on rare occasions, San Francisco Shuttle Tours/Wine Country Tour Shuttle assumes no responsibility for delays caused by weather, shuttle bus breakdowns, traffic conditions, accidents and/or other conditions beyond our control.

Shuttle Cleanliness / Damage

Unlike a maybe a movie theatre or a ballpark, we do expect our customers to clean up after themselves and dispose of any trash generated during the trip (private or daily public tour). We reserve the right to impose a fee for any damage done to the shuttle or any out of the ordinary cleaning made necessary by our passengers.

Changes to This Policy

No employee or representative of San Francisco Shuttle Tours/Wine Country Tour Shuttle shall change our booking terms and conditions policy verbally. Any verbal changes that are not in writing will simply not be honored. If you believe you were able to change this policy by our company, be sure to get it in writing for it to be honored. To this end, we request that you do not call our offices in hopes to change the aforementioned policy. If you have a question or concern about the policy, please send us an email to refunds @ sfshuttletours.com.

Privacy Policy & Confidentiality

San Francisco Comprehensive Tours, LLC and its affiliates respects your privacy and will keep your personal information private. We never give out information to third-parties. Personal information is defined as information about you that is personally identifiable like your name, address, email address or phone number. We never keep credit card information on file for any reason. To this end, other than casual personal conversations with friends and family, SF Comprehensive Tours, LLC requires your entire transaction and experience with SF Shuttle Tours and our tour d/b/a's (Wine Country Tour Shuttle, Yosemite Tour Shuttle, New York Shuttle Tours) be strictly confidential. We do not seek business revenue from social media sites, therefore your assistance is not needed to help promote our tours to those types of websites. For the same reason we will never send your personal information out to anyone or the general public, we require the same treatment about our company and your tour experience to any public social media website.



Copyright and Updated: July 31, 2013

 




San Francisco Comprehensive Tours, LLC 1-866-881-8687 - email: info @ sfshuttletours.com
San Francisco Tours HomeSan Francisco ToursSan Francisco Bus Private ToursSightseeing ItinerarySan Francisco Tours FAQTour Customer CommentsSan Francisco Tour Travel Links
Customer CommentsOur Competition In San FranciscoBook Now For San Francisco TourContact UsSan Francisco Tours Site Map
San Francisco Tour GlossarySan Francisco News OnlineSan Francisco ArticlesSan Francisco Links

Sightseeing Itinerary Items
Itinerary (San Francisco Tours Main Menu) Ferry Building In SF North Beach Chinatown Travel The Presidio In SF Alamo Square Attraction In SF Alcatraz SF Tour Market Street Sighseeng Tour Japanese Tea Garden SF San Francisco Lombard Street Angel Island Sightseeing Tour Palace Of Fine Arts SF Bay Bridge Attraction In SF Conservatory Of SF Flowers City Hall Sightseeing SF Tour Sausalito San Francisco Bus Tour Cable Car Barn Museum SF Haight Ashbury In SF Grace Cathedral San Francisco SF Golden Gate Bridge Golden Gate Park Sightseeing Crissy Field SF Bus Tour Exploratorium In SF Sutro Tower SF Bus Tour Private Tours Charters In SF

San Francisco Neighborhoods
San Francisco Neighborhoods (Main Menu) Chinatown In SF Sausalito Sightseeing Tour Castro Attraction Tour North Beach Sightseeing In SF Nob Hill Sightseeing In SF Financial District San Francisco Pacific Heights Sightseeing Russian Hill San Francisco The Presidio Sightseeing Tour Soma Attraction Tour In SF The Marina SF Tour The Mission Bus Tour In SF Tenderloin Sightseeing Tour Union Square SF Tour Sightseeing Tour In SF Cow Hollow SF Bus Tour Japantown

Other Things To Do in San Francisco
What To Do in San Francisco (Main Page) Twin Peaks In SF San Francisco Baker Beach Center For The Book SF SF Cable Car Barn Museum SBC Park In San Francisco San Francisco Zoo San Francisco Cliff House SF Chinese Historical Museum Ferry Building In SF Touring SF De Young Museum Top Of The Mark In SF

San Francisco Web Related & Miscellaneous
SF Employment Tours Terms & Conditions Site Map SF Bus Tour Travel Links SF Tour Privacy Policy

SF Tour Information
San Francisco Tours (Main Menu) Book Now SF City Tour FAQ SF Sightseeing Tour Contact Us Customer Comments Of SF Daily Tour San Francisco Shuttles Parking In Sightseeing Bus Tour Our Competition In San Francisco Pickup Location San Francisco Tours Weather In San Francisco Sightseeing Tour Times

San Francisco Restaurants & Lounges
San Francisco Restaurants (Main Page) Visit Acquerello In SF SF London Wine Bar Luna Park In San Francisco Fog City Diner SF SF Foreign Cinema Visit SF Tour Gary Danko Sightseeing Bus Tour Fifth Floor SF restaurant Boulevard Cafe Marimba In SF San Francisco Carnelian Room Chez Nous In San Francisco SF Restauant Casanova San Francisco Tour Bacar Sightseeing Tour Aqua Tadich Grill San Francisco Bus Tour SF Swan Oyster Depot San Francisco The Red Room The Waterfront In San Francisco SF Tosca Cafe Starlight Room In SF San Francisco Sunset Sushi Groove Sightseeing SF Tour San Francisco Tour Elisabeth Daniel SF Enricos Tours Farallon Sightseeing Bus tour Julius Castle In San Francisco Farallon

San Francisco Hotels
San Francisco Hotels (Main Page) SF Argent Hotel Palomar Hotel In SF Tour San Francisco Pan Pacific Hotel Bijou SF Daily Tour Hotel Boheme San Francisco SF Hotel Diva Hotel Majestic San Francisco San Francisco Tour Hotel Nikko Cartwright Hotel In SF San Francisco Orchard Hotel SF Huntington Hotel Hyatt Hotel San Francisco Marriott Wharf Hotel In SF San Francisco Amsterdam Hotel SF Radisson Wharf Hotel Clift Hotel In SF Sightseeing Tour W Hotel XYZ San Francisco

What Not To Do In San Francisco
What Not To Do n San Francisco (Main Menu)

Sanfranshuttletours.com is an exclusive site, which offers comprehensive shuttle tours in and around San Francisco in just 5 hours. They provide private and daily tours based on the requirement of the clients. The tour includes all the major landmarks of San Francisco.