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San Francisco Comprehensive Shuttle Tours, LLC adheres
to a no refund policy for charters,
tours, and other trips purchased in advance. Once a
purchase is made, we reserve shuttles and reject other customers
who ask to reserve shuttles on your dates of travel. Therefore, we need everyone to be on-time for their reservations.
In case of illness or delayed flight or travel arrangements, we highly suggest purchasing travel insurance for only $5 per person per tour ordered. The travel insurance must be redeemed at least 2 hours prior to the tour with notificiation via phone. The travel insurance does not work for customers who simply do not show up.
2 year credit vouchers are broken up into two separate kinds of vouchers:
- Customers that give us 48 hours notice (prior to their tour date) requesting the voucher.
- Customers who fail to show up for the tour or request the voucher at check-in.
Customers who give us 48 hours notice requesting a 2 year credit voucher can select any tour (7 days per week) for an
amount equal or lesser value. Please note that this 2 year credit is a generous offer from a "reservation only" tour operator.
Customers who don't give us 48 hours notice when requesting the credit voucher can select tours on Monday -
Thursday only. Further, a change order fee will be applied and due at the time of tour check-in. <see fee schedule below>.
- Customers who book theirs tours with us on Friday through Sunday are under a no refund policy/no change order/
no voucher policy.
- With 48 hours notice, however, you can change your date or tour time with NO change order fee!
When you change your tour date and time, please keep in mind that in most cases would have sold your seat that you're now not wanting so our policy for changing dates and times are as follows:
Change Order Fees Schedule:
Change your tour date/time 48 hours prior to tour time - free of charge (no fees).
Change your tour date/time within the 48 hour period - Both City Tour and Wine Country Tours are $12.50 per person.
Please note there are NO" <48 hour change orders" allowed for reservations booked on a Friday/Saturday or Sunday.
The change order fee will be collected at the time of tour check-in.
Please note: Giving us 48 hours notice this gives us ample time to re-sell your seat,
so we're happy to offer you another tour time or date with no fee.
Given the no refund policy that we need to adhere to...please accept this friendly reminder that the Wine Country Tour Shuttle needs to depart no later than 8:31am (8:15am on weekends) from the front entrance of the Ferry Building. Please time your parking and travel time accordingly. We cannot allow any refunds or change orders for any customer who arrives late and misses the shuttle. If you need help finding us, please call 415-722-8677 and then 415-513-5400.
San Francisco Comprehensive Tours, LLC respects your privacy and will keep your personal information private. We never give out any information to third-parties. Personal information is defined as information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. |
