FREQUENTLY-ASKED QUESTIONS

Q: Do you pick us up at our hotel?
A: We don't offer hotel pickup - Here's why: Generally speaking, hotel pickup can include taking you to 5-8
different hotels before taking to you the tour start location where we would transfer you from one shuttle to
your tour shuttle. San Francisco is not that large. From most hotels you can get door-to-door service via a taxi
to the Ferry Building for about $5. In most cases, it will only take 5 to 8 minutes. test

Q: Where do we meet the tour shuttle? Where does the tour start?
A: At the front entrance of the Ferry Building in San Francisco (On Embarcardero and at the end of
Market Street). Map to the Ferry Building.

Q: Day 1 Tour Question - - Why 5-Hours?
A: We want you to get out of the shuttle as much as possible and make various stops throughout the city to walk around and take pictures. We also want to give you time for lunch in Sausalito.

Q: How does your new MUIR WOODS/CITY TOUR package work?
A: You can go on our 5 hour city tour that starts at 9am and then add Muir Woods to it. It makes sense on our tour
because we're in Sausalito, which is really close to Muir Woods. So instead of just heading back to SF, you would
transfer to our Muir Woods Shuttle from there. Our Tour Guides will explain everything to you so there is no
confusion. To book the Muir Woods/City Tour package - click here.

Q: Is the Wine Country Tour Shuttle apart of SF Shuttle Tours?
A: Yes. The Wine Country Tour Shuttle is a premium Napa Valley tour. Please visit: Napa Wine Tours

Q: Does it make sense for me to go to Alcatraz on my own?
A: Yes. As it takes a lot of time out of your SF tour and it’s self-guided by Park Rangers. You do not need to
use a tour operator for this tour. See our private tours + Alcatraz package.

Q: Does the San Francisco Comprehensive Shuttle Tours stop at every landmark on your itinerary?
Do we get out of the shuttle at every attraction?
A: Yes. Our itinerary is separated into two lists. The top part of the list are all of the landmarks we will be
stopping at and getting out of the shuttle to provide you with a historical narrative of each. The bottom part
of the itinerary list are things you will see from the shuttle.

Q: How much time do you spend at each attraction?
A: As you can expect, some landmarks are more time-consuming than others, such as lunch/dinner or
shopping in Sausalito. With this in mind, there is no set time for each attraction. Our Tour Guides are trained
to watch how the tour group progresses at each landmark and adjust the tour accordingly. Keep in mind,
we still have a lot of sightseeing to do in 5 hours, so we do like to keep the tour moving.

Q: Day 1 Tour: Do we need to pay for the ferry cruise?
A: No, it's included in the price. Any snacks or drinks you buy on the ferry are not included.

Q: Day 1 Tour: Is lunch/dinner in Sausalito included in the Tour Price?
A: Lunch or dinner is not included in the tour price. We recommend Sausalito because there are many good
places to eat there.

Q: Do you mail me tickets?
A: No. We employ an easy-to-use ticketless reservation system. Your name is your tour ticket.
Thus, there is no reason to deal with the hassles of tickets and mail.

Q: What are the main differences and benefits of each of your tour start times?
A: Please check out our tour start times page to see which tour start time works best for you.

Q: How do I get to the Ferry Building? Where should I park?
A: For Driving Directions - Click Here . For the Closest Parking - Click Here.
There is a new (cheaper) parking lot at Embarcadero and Broadway - just 3 blocks away.
To get there from San Jose or South Bay, you may want to take Cal-Train - Click Here. To get there by from either Oakland or either SFO or Oakland Airports you should consider taking B.A.R.T. (Bay Area Rapid Transit) to the
Embarcadero Station - For BART INFO Click Here.

Q: Do you offer private sightseeing tours of San Francisco?
A: Yes we do. We have an array of private sightseeing tours of San Francisco including shuttle, van, SUV
and walking tours for your to choose from. With our private tours you can choose your own tour
itinerary and tour times. It also comes with hotel pick-up and drop-off.
Click here to learn more: San Francisco Private Sightseeing Tours

Q: What's the difference between a Daily Tour and a Private Tour?
A: Our daily tours are for mixed groups and single riders that do not know one another. Our private tours
only have your group in the tour. You can book either a private van, shuttle or walking tour. All of our
Daily Tours are done in our 35-passenger shuttles.

Q: How do I book my San Francisco Comprehensive Shuttle Tours Daily Tour?
A: Online on our secure server at www.sanfranshuttletours.com/book.html

Q: What type of vehicles does San Francisco Comprehensive Shuttle Tours operate?
A: We normally use our 35-passenger shuttles for our daily mixed group tours. It offers large windows
and plenty of space on our reclining chairs. Depending on demand and/or our service schedule, we
reserve the right to substitute a larger bus with PA system. However, in this case we never fill it more
than 35 passengers. (See our shuttles)

Q: Can I bring my baby stroller or a wheel chair on board?
A: Currently, our shuttles are not wheel chair accessible. However smaller fold-up wheel chairs (which
are rare) sometimes do fit on our shuttles. If you have a wheel chair, please notify us so we can give you a
free seat next to you to store it. We would be happy to do so. Smaller baby strollers can fit above your seat
in the luggage rack above. Some of the larger baby strollers can't fit above - please plan accordingly.

Q: Where does the Daily Tour end?
A: The tour starts and ends at The Ferry Building. (see map)

Q: What is the age limit for kids pricing?
A: Day 1 Tour: Kids 12 and under is $50.

Q: Day 1 Tour: What additional expenses should we expect?
A: You should plan on paying for lunch/dinner in Sausalito.

Q: Are tips included?
A: No. Your driver and Tour Guide will greatly appreciate any gratuities you give them. A good rule of thumb
is 15%, or $7.50 per passenger.

Q: What is your refund policy?
A: Currently, SF Shuttle Tours employs a no refund policy, because we have to reject others who would like your seats - thus we have to keep to this no refund policy - with no exceptions. Customers can purchase travel insurance for $5 per person per tour at the time of booking. For full details on our policies, click -->refund policy.